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Call Center Agent

1.00 to 10.00 Years   United Arab Emirates   04 Apr, 2023
Accor
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryHotels /Hospitality /Restaurant
Functional AreaNot Mentioned

Job Description

Call Center Agent

  • Answers incoming calls.
  • Directs call to guest rooms, staff, or departments through the switchboard orsystem.
  • Places outgoing calls.
  • Receives guest messages and deliver the same to the guest.
  • Logs all wake-upcall requests and performs wake-up call services.
  • Provides information about hotel services to guests.
  • Understand the telephone operator board or switchboard operations.
  • Provides paging services for hotel guests and employees.
  • Knows what action to take when an emergency call is required.
  • Monitors automated systems including firealarms and telephone equipment when engineering and maintenance department is closed.
  • Assists in reporting telephone equipment or service complaints and problems.
  • Following telephone etiquette(! Must read).
  • Trains or assists wit training new telephone operators in performance of job duties.
  • To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
  • Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
  • Must be polite and courteous while answering the phone.
  • Open and close telephone functionality on the hotel front officesoftware.
  • Keep records of calls placed and received by all departments and recording the call charges.
  • Setup conference callin different locations and time zones.
  • Update directory information on the front office software.
  • Provide relay service for hearing-impaired guests.
  • Provides a paging service for hotel guests and employees. Process guest wake-up calls.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Keyskills :
MonitorscourteousOperationsReportingConference CallRecordingMaintenanceEngineeringCall Center AgentContact Center AgentReservations RepresentativeCustomer Services RepresentativeCollections SpecialistCustomer Service Specialist

About Company

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.

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