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Call Center Agent

1.00 to 10.00 Years   United Arab Emirates   17 Dec, 2022
Management Solutions International
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment & Employee Placement Agency
Functional AreaNot Mentioned

Job Description

Recruitment Opportunity with Management Solutions International (MSI)

  • One of our prestigious clients based in Dubai are looking to recruit
Job Title:Call Center AgentJob Location: DubaiContract Duration: 3 MonthsOwns and manages the customer experience of assignedCARE Premium customers. May still look after some CARE Customers. Manages accounts with less business Impact: The level of impact (small) is defined by volume and/or revenue contribution to the cluster scorecard.EXAMPLES OF ACCOUNTABILITYBuilds strong and lasting relationships with customers and provides second to none customer service
  • Has responsibility for the end to end customer experience
  • Engages in constructive problem resolution and provides solutions
  • Acts and communicates proactively to keep customers informed of any issues or changes
  • Addresses root causes and seeks continuous improvements; is constantly looking for ways to improve work processes
  • Works independently and assists the team in realising goals and standards; shares knowledge and best practices

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