Business Support Manager - Destination Management

Job Description

The Business Support team is part of the Destination Management Department under dnata Travel Group. This department includes multiple brands: Arabian Adventures, priohub, My City Expert and City Sightseeing. Each brand has its own purpose, but one common goal is to become the go to partner of choice for in-destination products and services offered in UAE and GCC. The Business Support function is the backbone of the business. They arm the brands with the tools they need to succeed. Spanning across multiple areas of the business and supporting multiple brands the team is required to work at a strategic and technical level simultaneously. The job holder is responsible for leading the Business Support team and is accountable for the successful delivery of its portfolio which includes: - Management of Strategic cross-functional projects - Business Improvement and Efficiency - Product Innovation and Devlopemnet - Operational Forecasting & Planning - Data analysis and Business Intelligence - Safety, Sustainability & Quality - Training & Development Acountabilities The job holder is responsible for identifying and implementing cost containment and business improvement initiatives related to the Destination Management portfolio through the continual review and analysis of operational practices identifying more efficient and productive processes and procedures. The job holder will represent the Destination Management business unit in enterprise-wide projects or change initiatives to ensure effective business unit contribution and that the interests and requirements of the business are properly considered. As a member of the dnata Management Team champion a culture of open communication, clear direction, accountability, collaboration and performance management to deliver against the one dnata vision mission and values. Define performance objectives for direct reports and cascade performance objectives for implementation at all levels in the Business Support structure. Set and monitor development plans for direct reports; identify improvement areas requiring formal intervention and training both on an individual and department basis. Accountabilities related to key functions: The Job holder will have specialist leading each of these verticals reporting directly to them. Business Improvement and Efficiency - Drive the programme for delivery of strategic and cross-functional initiatives to drive the long-term success and profitability of the DMC brands. - Manage strategic projects across DMC brands to drive productivity and continuous improvement. - Maintain, update, and monitor the projects plan to account for changing requirements of the business. Ensure completion of a financially sound business cases to support all recommendations. Product Innovation and Devlopemnet - Lead the design and implementation of new product and service strategies for the product portfolio of Arabian Adventures, in line with the overall Arabian Adventures strategy. - The role holder is responsible to oversee all stages of the product lifecycle ? creation, pricing, validation, launch and evaluation. Operational Forecasting & Planning - Accountable to deliver an effective resource planning and rostering tools for the key Destination Management operational manpower and equipment. Data analysis and Business Intelligence - Ensure proper architecture for data, perform assessment on all reporting requirements and develop long term strategy for various reporting solutions. - Analise data to provide insights to support business decision-making for commercial and operational teams. - Supervise efficient working of all Business Intelligence projects and ensure appropriate tests are done to maintain data integrity. Safety, Sustainability & Quality - Oversee the development and ensure the implementation of HSE policies and procedures in line with the Group standards and policies. - Ensure the implementation of environmental and sustainability projects and quality assurance framework across Destination Management brands, with effective monitoring of compliance. Training & Development - Oversee the development and delivery of learning programs to a multicultural audience of DMC employees which are aligned to the brands customer service standards and product quality. - Assess training effectiveness via agreed metrics and reporting.

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