AV Engineer

Job Description

Our ClientOur partner is looking to hire an AV Engineer supporting projects across Dubai and Northern EmiratesYour ResponsibilitiesThis role will provide day-to-day onsite technical support for end user hardware and software AV issues at educational institutions the UAE either directly or leveraging remote teams. You will be responsible for providing end-to-end technical support and maintenance for the audio-visual solutions, including hardware, software, and connectivity. Your responsibilities will also include troubleshooting hardware and software issues and document resolution and support as needed in addition to installing, configuring, and updating equipment and software as needed. You will be required to be involved in planning, advising on live AV related events as well as operating the master controls of the AV systems during such events. You will also ensure that the Service Desk and or end user is provided with regular progress updates until resolution is confirmed.

• Receipt of user requests / incidents escalated by the ServiceDesk / end user.
• Provide L2 support for tickets escalated by Service Desk.
• Configure, troubleshoot, and resolve issues related to hardware and software for AV.
• Provide support for install/upgrade/de-install/repair activities on all AV solutions.
• Ensure that all AV hardware and software is prepared to meet the needs of the organization.
• Proved input for plans and advice on live audio and video events, including broadcasts, conferences, etc. including but not limited to supporting conference calls (audio or video) that may be conducted on communication and collaboration platforms.
• Operating the master controls of AV systems during events.
• Assembling, and disassembling AV equipment.
• Ensuring the production and updating of AV documentation such as user guides.
• Cabling and wiring to implement technologies for AV setup.
• Manage and administer all the AV equipment and software used including, but not limited to speakers, microphones, TVs, Smart TVs, Digital Signage, Digital Signal Processors, Cameras, CCTV, CCTV system Management software, AV Management server/ management tools, CCTV hardware and servers, Projectors, Interactive Projectors, Smartboards, Amplifiers, lighting controllers, curtain controllers, home automation control systems, preform firmware upgrade etc.
• Handle the installation and configuration of AV equipment using different platforms Smartboards, Interactive projectors, etc.
• Perform routine hardware and software maintenance on AV equipment including any upgrades and patches that may be required, both hardware and software.
• Monitoring and controlling AV vendor ticket handling with respect to their SLAs.
• Work closely with field engineers to monitor all the AV devices related tickets on ITSM, in order to fix the issues or assign the tickets to the responsible vendors on daily basis.
• Handle all the AV Escalated issues with the organizations management.
• Manage the AV inventory of the organization.
• Conduct preventive maintenance of the AV systems and equipment as per an agreed schedule.
• Meet SLA for client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents, and problems.
• Escalate to appropriate next-level resources for incident resolution.
• Facilitates progressive internal and external updates.
• Take action to mitigate incidents and problems quickly.
• Combination of telephonic/remote and desk side support will be provided to gain efficiencies.
• Timing: 6 days (Sat-Thu), 48 hours a week, comprised of shift/rota

Your Qualifications

• BSc. degree in a technical field related to Information Technology.
• Dubai resident.
• Driving License is a must.
• ITIL Foundation, study and hands on is a must, Certification is a plus.
• Desktop Administration and troubleshooting is a must.
• Network+, study and hands on is a must, Certification is a plus.
• An intermediate to advanced understanding of AV equipment and solutions.

.Extensive experience in collaboration platforms like LifeSize, Polycom, Microsoft Teams, Zoom, Webex, etc..Minimum four years in Operating Systems support, end user device troubleshooting & support..Fluent in Arabic (native language) and English..Proven experience in providing AV support (C suite level).

• Service oriented, open and good with analytical skills.
• Work independently & in collaboration.
• Ability to manage multiple activities and tasks simultaneously.
• Excellent customer service, communications, and soft skills

.A track record of Teamwork.Adaptable.

• Problem solving and innovation capabilities.
• Excellent communication skills, both written and verbal/nonverbal.
• Interpersonal Skills.
• Must have extensive Office 365 experience, all applications, with administration exposure if possible.
• Experience with a recognized ITSM tool (Remedy, ManageEngine, ServiceDesk, Ivanti, etc).
• Ability to work under pressure.

Halian GroupWith over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.Our resourcing and smart services help you to realize tomorrows potential. Discover the amazing things possible when you bring the right people and the right technologies together.

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About Company

Award-Winning Tech Talent Company. We help businesses make progress, build efficiency and discover new possibilities. Our goal is to support talented individuals to explore, innovate and unleash their potential.Our success has spanned over 20 years. In that time, we’ve come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers that fulfil potential, faster.Halians smart services, tech talent and search capability, help you to realise tomorrow’s potential. To discover the amazing things that are possible when you bring the right people and the right technology together.