| Job Location | United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT /Computers - Software |
| Functional Area | Not Mentioned |
Description:Responsibilities:- Advises customers about necessary service for routine maintenance.- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.- Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.- Prepares a repair order showing time, cost and labour estimates for service.- Writes a brief description of the customers concern on the repair order to help the technician locate the problem.- Explains the work performed and the repair order charges to the customer.- Handles customer complaints.- Schedules service appointments.- Obtains customer and vehicle data prior to arrival when possible.- Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.- Refers to service history, inspects vehicle, and recommends additional needed service.- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications.- Provides a complete and accurate written cost estimate for labor and parts.- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.- Maintains high customer satisfaction standards. Qualifications: - Bachelors degree in automotive engineering - Minimum 5 years UAE Experience in same position. - UAE Driving license
Keyskills :
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