Assistant Security Manager

Job Description

Assistant Security ManagerThe Assistant Security Manager will look after the security, safety and well-being of all guests and colleagues making sure they cause no harm to themselves and others due to unsafe conditions or unsafe actsWhat is in it for you:

• Accommodation and meals provided
• Transportation to & from the hotel
• Medical & Life Insurance
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Adhere to all policies as set forth by the Director of Operations
• Supervise the surveillance of the closed-circuit television system and supply evidence on CD as necessary
• Complete a daily shift occurrence report accurately and in its entirety ensuring that particular attention is paid to times that certain activities are performed
• Supervise all contract security personnel and daily operations
• Complete accident and incident forms accurately, in their entirety and in a timely manner
• Review Daily News and Manager on Duty reports and keep up to date with all VIP arrivals/protocols
• Check ID?s of visitors and employees on an as-needed basis
• Security screens all individuals other than hotel employees
• Consistently check all packages/ bundles being carried out by all persons vacating the property via the employee entrance
• Use Scanning/Magnetron equipment when directed by ADTA
• Open secured areas for authorized personnel and log activity
• Check door locks throughout the hotel
• Thoroughly investigate all vehicle accidents, alleged thefts, and other security-related incidents
• Respond to medical emergencies and assist as required
• Investigate assault complaints and investigate fully
• Respond to the hotel outlets promptly and deal with guests as required, accurately and completely document any such incidents
• Respond immediately and investigate fire/ emergency alarm activations
• Challenge suspicious persons and escort off property if warranted; record any pertinent information and log it in occurrence report
• Actively check for all security and safety hazards and document by way of a security incident report
• Implement security patrols of the hotel from the roof to the basement areas regularly during each shift; the times will be staggered daily
• All security concerns and violations will be noted, properly documented, and brought to the attention of the Director of Operations
• Be knowledgeable of the hotels lock system and perform all duties as assigned by the Director of Operations; this includes being able to program a lock. In addition, all officers will immediately commence with performing a lock interrogation of a door lock on a room involved in an alleged theft of other incidents
• Receive handle all lost & found items, as per standard operating procedure
• Liaise with Law enforcement/government departments in the absence of the Director of Operations

Your experience and skills include:

• Previous experience is an asset
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• First Aid, conflict management, and military or law enforcement training helpful
• High school diploma and/or experience in a related field preferred
• Must be CPR certified

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