Assistant Manager Contract Management-Subscription | Automotive | UAE

1.00 to 10.00 Years United Arab Emirates 23 Aug, 2021

About The Role:To coordinate and ensure that accurate operational procedures are being maintained in the efficient administration of:

?KEY ROLE SPECIFIC ACCOUNTABILITIES?

Ensure that the department?s Quality Objectives and KPIs are followed, tracked and necessary actions taken if in case of variance including escalation to senior management.
Timely activation and billing of customer agreements
Timely charging of customer?s credit cards via credit card portal
Timely representation of declined credit cards & escalation to collections department, if required
Update customer account for receipts and Credit card monthly subscription returns
Ensure correct monthly and ancillaries billing
Manage timely return of vehicles at end of subscription
Mange the damages charge process
Process refunds (if required) on a timely manner
Ensure proper insurance coverage for all vehicles at all times
Precise insurance policy set up in system
Support customer Services area in coordination of query & complaint resolution
Coordinate with logistics team the delivery and collection of vehicles

Keyskills :

APPLY NOW

Related Jobs