| Job Location | United Arab Emirates |
| Education | Graduate; Post Graduate; CA / CS / CFA / All Professional Finance Degrees |
| Salary | Not Mentioned |
| Industry | Banking / Financial Services |
| Functional Area | Not Mentioned |
Job Purpose The customer service Assistant Manager supports the Relationship Managers - coverage team to ensure that all customer related processes, queries, issues & challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers.This is a high volume high intensity team and experienced- qualified Assistant manager is key to manage and deal with client queries, escalations and stakeholders within the bank.The assistant manager also ensures that:• Services are delivered consistently to clients• Issues are prioritized in light of the attention required• Identify opportunities to automate and make the processes efficient• Proactive customer engagement for pre-empted issues such as major system changes.• Ensure customers operational needs and requirements are timely addressed.• Minimum engagement of RMs in operational issues- which will help coverage also to gain maximum wallet share of business and generate maximum yield from clients.• Knowledge of bank wide systems, processes, products, departments & updates.Job ContentAddressing all incoming client queries & issues.Close follow up with no reminders to resolve client issue.Timely escalation if required for closure.Highlighting the complex issue for permanent resolution.In depth knowledge of banking products.Familiar with systems, policies & departments.Proactivity towards resolution.Proactively identifying issues & managing client expectationsMax client engagement.Ability to address cross product client queries- TRADE, online solutions ... etc.Ensure that clients are on boarded to banks different solutions & various products: SB-ST, online banking, cash solutions...etc.Education• The incumbent will have a degree education as a minimum• BBA/MBA/CAExperiences• The incumbent will at least 5 years of banking / Financial Industry experience in a recognized regulated market• International Banking Experience• Experience preferably within C&IB related units (Trade, Cash, Credit, Treasury Products & OPS)• Knowledge of banking operations in terms of branch and back office processesKnowledge & Skills• Product & Process understanding for Wholesale Banking in general & Analytical skill• Credit analysis, trade finance products, operations knowledge• Strong managerial skills in order to handle operations/portfolio accounts and to co-ordinate with other units.• Proficiency in PowerPoint & Excel• Regulatory requirements understanding — within UAEYou will be redirected to the company website to apply for this position
Keyskills :
Credit analysis trade finance products operations knowledge
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