Assistant Learning & Development Manager

Job Description

This is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, it?s a state of mind.THE HYDE DUBAIHyde Hotels, Resorts & Residences, part of the world-leading Accor group; opened the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.Hyde Hotel Dubai Business Bay, a five-star hotel, opened their doors in Q4 2021. The 276-rooms, all with balconies, is a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa ? the tallest building in the world.Hyde Hotel Dubaifeatures three incredible culinary experiences including the Mediterranean concept,CleoMediterranean, contemporary Japanese fromKatsuya, hand-crafted burgers fromHudson Tavern. Also on the property isThe Perq, a coffee concept, a lobby lounge, andHydepool & lounge as well asa spa, male/female salon, fitness center, a swimming pool and retail area. The hotel?s public areas, guestrooms and Cleo was designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge designed by Tristan Plessis Studio.The PositionUnder the guidance of the Director of Talent & Culture within the limits of Hyde Dubai policies and procedures; assist and provide training and assistance for all employees in the property. Contribute to the desired work culture around the mission of Hyde Dubai.KEY ROLES & RESPONSIBILITIESLearning & Development

• Conducting Training needs analysis for the hotel twice a year.
• Assist in the creation, implementation and facilitation of a Hotel L&D Plan and budget that is aligned with the hotel?s goals and strategic plan
• Initiate, co-ordinate, execute and follow-up on all L&D activities within the hotel
• Conduct all trainings as per the task division in the Talent & Culture Department to be conducted with full pre-planning actions, execution of training and post training activities.
• Regularly meet with the Director of Talent & Culture regularly to ensure effective running of the division and task distribution. Brainstorming and planning sessions.
• Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
• Update all administration regarding L&D records. Filing of documentation after Hyde Orientation, code of ethics, SOP training checklists when required.
• Provide support and development of Departmental Trainers as required
• Conducting regular grooming checks throughout the hotel and reporting any discrepancies.
• Conduct Hyde Brand Orientation for new colleagues in the hotel including the required Hyde Behavioural Standards. Update the Hotel handbook on a regular basis.
• Conduct regular Hyde Service Fundamentals and Train the Trainer sessions in line with the annual training plan.
• Maintain Attendance and pending reports and proactively coordinate attendance with departments to reduce number of colleagues pending for required sessions.
• Design and Implement effective processes and tools for learning evaluation and reporting
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
• Develop and implement new training materials such as Info Sessions, Service Fundamentals, etc. based on Training Needs Analysis.
• Liaise with Departmental Trainers and Leaders on a regular basis; attend departmental meetings in all hotel departments in order to build relationships, explain training requirements and also to ascertain training needs from various departments.
• Conduct quarterly Department Trainer Reviews and Assessments to help determine Trainer of the Quarter.
• Maintain accurate Database of certified and designated Department Trainers and maintain information related to departmental training hours, trainer incentives, etc.
• Administer the cross-training process and related documentation.
• Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
• Negotiate, oversee and follow up on learning facilitated by external providers
• Update the L&D section on the notice boards once weekly with up to date information.
• Carry out any other duties or assignments or reasonable requirements, given by the Director of Talent and Culture as required.

• Support Director of Talent & Culture in the training, analysis and communication of the guest satisfaction program feedback [TRUSTYOU].
• Support in the follow up of Trust You action plan completion including department Trust You role plays.
• Create awareness of the Guest Experience Community in the hotel

• Promote efficiency, confidence, courtesy and high standard of social skills.
• Promote and ensure good inter-departmental relations.
• Display a pleasant manner and positive attitude at all times and promote a good company image to guests and colleagues.
• Demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
• Adhere to Hyde Dubai rules and regulations at all time

• Excellent planning and organizational skills
• Ability to communicate with colleagues at all levels
• Experience of working in a multi-cultural environment
• Ability to manage a

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