Assistant Front Office Manager

Job Description

Join our Team* Work on a team that is built on mutual respect, collaboration, excellent service. * Four Seasons provides employees with the same level of care that we expect to be shared with our guests. * Four Seasons have been ranked in FORTUNE Magazines 100 best companies to work for since 1998.Four Seasons Abu Dhabi:-In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island ? Abu Dhabi?s business and lifestyle destination ? Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi?s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites ? all with water views. With six creative restaurants and lounges, this is Al Maryah Island?s premier location for stylish entertaining. All venues open to outdoor waterfront terraces and most include private dining rooms. Relaxation awaits in the radiant Dahlia Spa ? with separate fitness and treatment facilities for men and women. Our expansive swimming pool offers a cool social scene with skyline views. With two bright, airy ballrooms that open onto the water, Four Seasons is Abu Dhabi?s most desirable address for meetings, social events and weddings. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest?s unique personal needs ? whether the goal is relaxing on vacation or staying efficient for businessOur Team:-Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example, we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.-The Assistant Hotel Manager oversees the Front Desk, Guest Services and Concierge operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment. Checking guest out of the hotel, preparing and explaining the bill. Responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies. * You will craft the guest experience by connecting and understanding the guest needs, checking them in, assigning the best room, ensuring luggage and needs are in the room ready. * You will ensure the guests departure is smooth and all charges are handled correctly. * You will also connect with the guest to learn more about their stay and how their experience. * Successfully maintain your assigned bank. Communicating with the guests at the highest level of hospitality and integrity. * You are supported to be you in accommodating the guest?s special requests whenever possible. * You are empowered and supported to resolve guest?s below expected experiences.Preferred Qualifications and Skills* Degree Holder, preferably in hotel management * 2-4 years of experience in Front Office * Excellent command of English, Arabic is an advantageOur Offering:-Opportunities to build a successful career with global potential Unique strong culture - diversity of 50 different nationalities Living accommodation in high quality, well-resourced apartment. Excellent Training and Development opportunities. Employee Recognition Programs.? Complimentary nights at FS Hotels Worldwide. Paid annual home leave tickets. Complimentary meals in employee restaurants. Free transportation to work. Medical coverage.Work Authorization:-The hotel will apply for work authorization for a successful candidate.Learn more about employment with Four Seasons:-You could also learn more about employment with Four Seasons via the following channels: https://www.facebook.com/FourSeasonsJobs https://www.linkedin.com/company/four-seasons-hotels-and-resorts http://jobs.fourseasons.com Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.The management level for this position is:Operations - Assistant Department HeadThe Location for this position is:Abu Dhabi, UAE

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