Responsible for effective delivery of soft services comprising of Catering, waste management, Cleaning & pest control.
Accountable for standardization of the quality of facilities services provided to companys head office
Oversee performance of assigned contractors to ensure scheduled services and reactive services are completed in line with the scope/SLA stipulated in the respective contracts.
Oversee the monthly performance evaluations in line with contractual SLA/KPIs.
Responsible to ensure facilities services are provided in compliance with relevant regulatory and the Holding HSE requirements which may change from time to time.
Oversee the Complex Preventive and corrective maintenance on HO for HVAC, Electrical, Plumbing, Landscaping and Mechanical
Understand the maintenance schedules, engineering specifications, process flows, and other information about the process of the facilities assigned.
Use this knowledge of the methods and activities to determine ways that processes can be refined to make the delivery of services more efficient.
Determine what particular needs the project has and develop management controls systems that will reduce costs
Design facility-specific control systems that coordinate activities to ensure that all products meet set quality standards.
Evaluate and report the performance and development of the contractors/suppliers to improve the level of service and highlight areas of improvements. Draft an improvement plan and follow up on steps taken by them.
Respond appropriately to any emergencies or request raised by Clients and present a roll out to the Facilities Manager.
Manage all the in house office administration teams, provide them with guidance , corrections when needed and evaluate their performance by the end of each year
Perform other duties as assigned by the Direct Manager.˙˙
Indicative KPIs˙:
To identify and recommend improvements on the properties handled.
Provide progress information/reports to Facilities Manager as per property requirements.
Maximize the performance of the Technical and Services team on the property to minimize the number of Clients? complains per year.
To participate and work closely with other team members and service partners to build a good professional environment.˙˙
˙Job Challenges˙:
Building a relationship of trust and accountability with the FM
Withstand high pressure under Client permanent demands and prioritization
Keep calm and focus when trying to align corporate procedures with Client demands
