| Job Location | United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Accounting |
| Functional Area | Not Mentioned |
Assist Manager | Contract Management | FireFly | Rental | DubaiOverview of the roleTo coordinate and ensure that accurate operational procedures are being maintained in the efficient administration of:?Credit card payment management?Customer requests ? Financial & Non-Financial changes?Insurance policy?Customer touchpoints related tasks (Invoicing, Billing, etc)What you will do-Timely verification & activation of customer subscriptions.-Timely billing of customers agreements by charging of customer?s credit cards via credit card portal.-Timely representation of declined credit cards & escalation to collections department if required.-Update customer account for receipts and credit card monthly subscription returns.-Ensure correct monthly and ancillaries billing.-Manage timely return of vehicles at end of subscription.-Manage damage process charges accordingly.-Process refunds (if required) on a timely manner.-Ensure proper insurance coverage for vehicles.-Precise insurance policy set up in system-Support customer Services area in coordination of query & complaint resolution-Coordinate with logistics team the delivery and collection of vehicles-Communicate feedbacks accurately to the relevant managers for their subsequent action-Recording data in systems and other data sheets as required by business and Management-Knowing basic outline of car rental policies-Feedback on process gaps, policies and subscription requirements to be communicated on regular basis to Customer Service Manager-Evolving together with the growing and changing organisation
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