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Arabic Project Coordinator

1.00 to 10.00 Years   United Arab Emirates   05 Jun, 2022
Nathan & Nathan
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About the job Arabic Project CoordinatorOur client is a business consulting company based in UAE, a leading organization dealing with ?mystery shopping, customer service, food safety inspection, and training. ?Partnered, assisted, and trained some of the best-known brands in hospitality, retail, supermarkets, banks, schools, and government in the MENA and GCC regions.The ArabicProject Coordinator role will be in charge?of the back operation to ensurethe projects are executed accordingly as per the clients requirements and will be in direct contact with the clients and provide excellent customer service.Requirements:

  • Bachelors degree
  • 2 years of experience in a similar role in the UAE.
  • Proven background in?retail mystery shopping, quality audits, and trainingindustries.?Excellent communication skills in both English & Arabic languages
  • Proficient with MS Office application.
  • Strong interpersonal and customer service skills.
  • The candidate must be flexible, dynamic, and willing to learn and grow.
  • ?Able to develop long-term relationships with clients.
Responsibilities:
  • Ensure that the project fieldwork is executed according to the set deadlines
  • Ensure that client service requests (as per the agreement) are completely delivered and in a timely manner
  • Liaise between customers and cross-functional internal teams (Sales, Scheduling, and Validator teams) to ensure timely and successful delivery of their needs
  • Consult and support the client to improve their customer service system
  • Provide a clear forecast of the clients visits to the cross-functional internal teams prior to the start of the month
  • Archive all clients communications/requests on the client?s COM
  • Responsible for working with the Sales team to onboard and integrate new clients and develop existing client relationships
  • Conduct and write the client?s journey mapping report
  • Scheduling & coordinating Ad-hoc projects
  • Coordinate (follow-up) between schedulers, quality validators, and the core team to ensure timely & quality service delivery to the clients
  • Set up clients on the clients platform and set up client surveys
  • Set up executive dashboards and prepare the data analytics
  • Meet with the client on a regular basis, and present the results (executive report) and discuss their needs & feedback
  • Support clients through email, phone, online presentations, and in-person meetings whenever they have any questions or concern
  • Analyze client?s complaints (when available) in a timely manner, reply to the client and establish a suitable corrective action
Work Location: Production City, Dubai, UAE?Work Schedule: Monday to Friday?

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