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Application Specialist

1.00 to 10.00 Years   United Arab Emirates   15 Jul, 2022
Al Futtaim Group
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Application Specialist - Auto Aftersales | Enterprise IT | DubaiAbout the roleApplication Specialist ? Auto After Sales position works as part of the application support team, to assist with solution support and development activities. It provides a dedicated and professional solution knowledge base, together with deployment and automotive domain expertise.KEY ROLE SPECIFIC ACCOUNTABILITIESApplication Management

  • To manage, consult, teach, troubleshoot, setup and maintain Automotive domain solutions to agreed service level standards.
  • Develops and maintains Functional documentation for solution modifications.
  • Liaise with software suppliers and the Change Management team for problem resolution and deployment of system changes.
  • Ensure compliance with IT Policies, Security Standards and strengthen internal controls.
  • Performance against agreed business service level agreements (SLA?s)
  • Reduction of Service Incidents
  • Resolution of Service Request and Requests for Change within SLA agreements
  • Number and severity of security incidents and breaches
Solution Delivery
  • Work with internal and external implementation team members and partners to contribute to the development, testing and deployment of solutions.
  • Adheres to software development and maintenance standards by maintaining a comprehensive knowledge of internal and external development best practices.
  • Estimate and deliver multiple projects assignments and system change requests as per agreed resourcing and timelines with required quality.
  • Solution delivery on-time and within budget
  • Compliance with development standards and best practices
Other Key Responsibilities
  • To liaise with relevant managers and stakeholders in IT to ensure full collaboration and understanding on critical topics as one IT team.
  • Contribute to the improvement of the solutions and business processes.
  • Maintains and upgrades professional knowledge, management skills and domain expertise by using continuous learning & development tools.
  • Contribution to business excellence initiatives within EIT
  • Peer appreciation and feedback

Keyskills :

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