To maximise the revenue potential from Aftersales operations to meet the Net Sales, Gross margin & net profit objectives.
To provide positive customer experience and achieve customer satisfaction targets through efficient Aftersales process.
To monitor and coordinate the planned individual staff career development plans are achieved through training and ensure high motivation levels.
To achieve the company objective on Emiratisation, coaching, training and provide a career path
To implement the Principals Dealer standards on Systems and processes for achieving compliance and adopting best business practise.
To plan and deliver optimal utilisation of the manpower resources to meet or exceed Aftersales performance KPI benchmarks on productivity, efficiency, turnaround time, revenue per order through process and people development.
To effectively monitor and follow up credit outstanding as well maintain cordial relationship with Creditors to achieve nil overdue more than 60 days and review credit limits in line with business.
To adhere to product concern handling and escalation process to achieve timely resolution and customer satisfaction and ensure staff are technically updated of the developments.
Ensure effective implementation of Quality, Health and Safety and Environmental management systems at your respective location
