| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | IT - Hardware |
| Functional Area | Not Mentioned |
KEY RESPONSIBILITIES:Strong computer skills (PC under MS Windows). Ability to troubleshoot and diagnose problems.Good customer service skills, ability to communicate effectively to help users fix their issues and feel satisfied with the experience.Good writing and editing skills (English) to efficiently respond to users emails.Diagnose and resolve technical hardware and software issues.Regularly attend duties on evenings, nights and weekends Research questions using available information resources Advise end users on appropriate action.Follow standard help desk procedures Log, clarify and classify all help desk interactionsAdminister help desk software.Follow up with users and other teams to ensure complete resolution of issues Redirect/escalate problems to correct resource Identify and escalate situations requiring urgent attention.Track and route problems and requests, and document resolutions Inform management of recurring problems.Stay current with system information, changes, and updates Train/guide end users as necessaryQUALIFICATIONS & EXPERIENCE:Degree in IT, Computer Science or related fields IT Service DeskYou will be redirected to the company website to apply for this position.
Keyskills :
Diagnose and resolve technical hardware and software issues
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