Administrator - Business Excellence - Jumeirah Zabeel Saray

Job Description

About Jumeirah & the Hotel:Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different? brand promise.Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishings, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire. The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad?s Kids Club complete with splash park, nightlife destination Music Hall and a collection of eight diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorised and non-motorised water sports, complete with private jetty offering shuttle boat transfers to and from the mainland of Dubai.About the Job:An opportunity has arisen for a colleague to join our Business Excellence team in Jumeirah Zabeel Saray, as an Administrator. The main purpose of the role is to assist the Business Excellence Specialist in providing reporting to the Senior Management on the Overall Customer Experience for the SBU as well as the definitive reporting to each department as required. Reporting analytics should be provided on a weekly basis to each Department Head based on the Customer/Guest feedback platforms for each service provided by the property. Assists the Business Excellence Specialist with producing the Training Needs Analysis for the L&D Department to ensure remedial action and improvements on service delivery.The main duties and responsibilities of this role:

• Assist with administration duties: filing, meeting facilitation, answering guest feedback across 16 social media sites, as well as other duties required to support management and operations.
• To report and collate all problems and or complaints related to the hotel. Communicate to relevant departments via call, email & staff meetings, depending upon urgency ensuring effective closure on guest review sites.
• To coordinate training offered to all colleagues for the use of CX feedback and necessary onboarding for CX systems (Medallia, TripAdvisor, etc.)
• To liaise with all related departments for data requests, reporting, and guest incident follow-ups.

About You:The ideal candidate for this position will have the following experience and qualifications:

• Bachelor?s Degree / Diploma in Hotel Management
• Previous experience working within guest service and customer care
• Fluency in written and verbal English language
• Computer skills
• Solution-oriented
• Flexible & Team player individual

Aboutthe Benefits:We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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