IT Operations Assistant (SCOPE) SC5-Homs

Job Description

ABOUT WFPThe?United Nations World Food Programme is the worlds largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetime. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In 2020, WFP was awarded the Nobel Peace Prize for its efforts to fight hunger globally, including its work during the coronavirus pandemic.In Syria, WFP provides food assistance to more than 4.6 million people each month. This includes families who require emergency assistance when affected by conflict and displacement and also those who need help to improve their nutrition and food security. WFP supports children across Syria with healthy meals and snacks at school, mothers with nutritious diets, and families and communities with sustainable livelihood projects.The United Nations World Food Programme is the worlds largest humanitarian agency fighting hunger worldwide.?The mission of WFP is to help the world?achieve Zero Hunger?in our lifetimes.?Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.The United Nations World Food Programme is the worlds largest humanitarian agency fighting hunger worldwide.?The mission of WFP is to help the world?achieve Zero Hunger?in our lifetimes.?Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.?ORGANIZATIONAL CONTEXT AND ROLEThese jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief or Information Technology Officer, or the designate.At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.JOB PURPOSEThe incumbent is expected to deliver and complete a wide range range of WFP beneficiary and transfer management system (SCOPE) operations support activities. Specifically, support is to be provided to WFPbusiness units at the sub-office, WFP cooperating partners and other partners who are SCOPE platform users in order to facilitate effective assistance and service delivery.The incumbent will apply their knowledge and skills to ensure that sub-office level technical implementation needs and expectations for SCOPE operations are fully met. And that relevant business inputs are provided to the continued development of SCOPE to address emerging operational challenges.KEY ACCOUNTABILITIES (not all-inclusive)

• Conduct micro IT assessments in designated operational areas and prepare reports to inform decisions on SCOPE implementation. Prepare implementation plan for rollout of SCOPE based on solution design for the interventions that SO is responsible for.
• Define SCOPE operations roles for WFP and partner staff, retailers and ensure that they have the correct access to the system.
• Provide training and on-the-job coaching to SCOPE users including familiarising them with new functionality so that they can use the system?effectively.?Coordinate SCOPE implementations, ensuring collaboration and seamless interaction amongst users in the?different?business units.
• Respond to a variety of end user business and technical queries about SCOPE to enable efficient delivery of assistance.
• Strengthen beneficiary data management at SO level by ensuring compliance with corporate and CO data standards.
• Perform testing, deployments of hardware and software including identification of problems, to contribute to the?effective?functioning of SCOPE.
• Identify functionality gaps arising from deep field operational requirements and suggest improvements to methods and processes in order to support the continuous improvement of SCOPE services.
• Follow SCOPE emergency response processes and procedures as required to provide support in enabling emergency assistance needs.
• Perform any other duties as required.

FUNCTIONAL CAPABILITIESCapability NameDescription of the behaviour expected for the proficiency levelGovernance, Strategy and ArchitectureDemonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.Change Implementation, Project management, Planning and OptimizationHas basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.Technical ExpertiseContinuously updates one?s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.Service ManagementUnderstands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.Client ManagementExhibits a detailed understanding of customers? IT requests in order to effectively address and manage internal customers ?needs. Identifies recurrent issues to propose long-term solutions.Procurement and Contract ManagementAssists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

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