Being the focal point for implementation of database and associated stored procedures designs to address application development requirements.
Taking responsibility for current designs and stored procedures and offering your consulting capability to improve the efficiency and stability of the environment where you see the opportunity.
Taking a ?rapid-fire? approach to fixing outstanding issues that persist and where efficiency is not optimized.
Spotting opportunities to protect data and reduce data leakage, ensuring that the existing database infrastructure is risk-free and compliant with security standards
Helping with designing ever-improving monitoring and alerting to ensure we capture and fix issues before they arise.
Working with the Database Analysts to offer support where serious incidents occur that are beyond their capability.
Responding quickly to major incidents, providing immediate workarounds and subsequent long-term fixes, and being the incident owner for large-scale outages. Managing communication and expectations to ensure that user impact is minimized
Create reporting related to the following KPIs:
Speed of response
Speed of resolution
Quality of service
Customer satisfaction
Reliability of service
Service improvement by removal of wastage or inefficiency gains
High levels of integrity and professionalism, and an ability to channel maximum amounts of energy into the role delivering premium customer service at all times
An ability to flex your hours on occasions and as required, especially during releases or system outages
An ability to solve problems with an analytical approach; being able to determine the root cause of incidents and an ability to implement actions to prevent a recurrence
