| Job Location | Sharjah |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Employment: Full Time We are looking for a Call Center Agent to be based in our Sharjah office that will be the liaison between our company and its current customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction will be at the core of every decision and behavior. Please keep in mind this role will involve shift rotation.ResponsibilitiesAnswer incoming calls and respond to customer callsResolve customer complaintsIdentify and escalate issues to relevant individualsProvide product and service information to customersResearch required information using available resourcesResearch, identify, and resolve customer complaints using applicable softwareFollow communication scripts when handling different topicsRoute calls to appropriate resourcesDocument all call information according to standard operating proceduresRecognize, document, and alert the management team of trends in customer callsFollow up customer calls where necessaryComplete call logs and reportsOther duties as assigned REQUIREMENTS: REQUIREMENTSMinimum 2 years of experience in a call center environmentKnowledge of customer service practices and principlesExcellent communication skills in both English & ArabicExcellent data entry and typing skillsSuperior listening, verbal, and written communication skillsAbility to handle stressful situation appropriately
Keyskills :
A leading multinational engineering company.
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