| Job Location | Saudi Arabia |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Administration / Commercial Operations Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Role Purpose:The Health Lounges Engagement Manager drives business growth by promoting offerings, engaging clients, ensuring smooth operations, collaborating with other functions, managing member enrollment & on-ground activities & cultivating strong client relationships.Key Accountabilities:1- Member Segmentation & Development of Member-Focused Roadmaps:Collaborate with other departments to develop & excute a comperhensive member roadmapAlign the member roadmap with primary business objectives to drive growth & engagementIdentify & segment members using specific criteria to tailor & optimize proramsImplement targeted preparations for each segment to enhance lounge effectiveness2- Member Outreach & Engagement Retention;Proactively engage with prospective members to promote champion health loungeBuild & sustain strong member relationships to discover their needs & preferences accuratelyDesign & execute re-engagement strategies to retain members who have previously utilized our loungesEstablish strong feedback mechanisms to capture member experiences & drive service enhancements3- Member Enrollment & Lounge Innovation;Direct & streamline the enrollment process for new members into health lounge lounges, ensuring a seamless & efficient experienceContinuously drive innovation & elevate program launches to effectively attract & retain members, fostering sustained growth4- Lounge Promotion, On-Ground Activities & Communication Management;Plan & execute on-ground activities to effectively promote the health lounge & its loungesCraft & distribute compelling messages to captivate & inform potential members, driving interest in our offeringsImplement targeted communication initiatives to incentivize individuals to experience health lounge programsLeverage multiple channels to maximize awareness & drive active participation in lounges5- PMO;Establish & maintain a project management framework to supportCoordinate cross-functional teams to prepare & present compelling business proposalsOversee timelines, budgets & deliverablesMonitor & report progressCollaborate with stakeholders to align proposals with strategic business objectivesIdentify risks & develop mitigation strategies for ongoing projectsSkillsStrong Leadership & team management skillsExcellent communication & interpersonal abilitiesCustomer-centric mindset with a passion for health & wellnessAbility to multitask & manage time effectivelyExperience in customer engagement, hospitality management or health services managementProven track record in a managerial role, preferably in health or wellness settingEducationBachelor?s degree in Business Administration, Hospitality Management, Health Services or relatedYou will be redirected to the company website to apply for this position
Keyskills :
Strong Leadership & team management skills Experience in customer engagement
© 2023 HireeJobsGulf All Rights Reserved
