Supervision: Lead and manage the IPTV team, including task assignments, scheduling, and performance evaluations.
Training: Provide training and development opportunities for team members to enhance their skills and knowledge in IPTV technologies.
System Management:
Operational Oversight: Oversee the day-to-day operation of IPTV systems, including setup, configuration, and maintenance of equipment and software.
System Maintenance: Ensure that IPTV infrastructure is properly maintained, including performing routine updates, backups, and troubleshooting.
Technical Support:
Issue Resolution: Provide technical support for IPTV services, addressing and resolving any issues related to streaming quality, system performance, or user access.
Event Support: Support special events or high-demand periods, ensuring the IPTV system operates smoothly and meets user expectations.
System Implementation:
Deployment: Manage the deployment of new IPTV services and infrastructure, including installation and configuration of hardware and software components.
Upgrades: Plan and oversee system upgrades to improve performance, add new features, and incorporate technological advancements.
Client and Stakeholder Interaction:
Client Communication: Work with internal stakeholders to understand their IPTV needs and ensure that the services meet their requirements.
Feedback Handling: Gather and address feedback from users to enhance IPTV services and support.
Documentation and Reporting:
Record Keeping: Maintain accurate records of IPTV system configurations, maintenance activities, and support incidents.
Reporting: Prepare and present reports on system performance, support activities, and any issues to management.
Compliance and Safety:
Regulatory Compliance: Ensure that IPTV services and practices comply with relevant regulations and organizational policies.
Safety Protocols: Implement and enforce safety protocols related to the use and maintenance of IPTV equipment.
