Director of Operations - Franchised

Job Description

Additional Information: This hotel is owned and operated by an independent franchisee, Dur Hospitality Company SJSC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotels employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.JOB SUMMARYThe Director of Operations at Marriott Hotels is a pivotal role responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest satisfaction, and aligning operations with our core values and standards of excellence. This position requires a dynamic leader who can collaborate effectively with department heads, manage operational budgets, and drive continuous improvement across all hotel services, including front desk, housekeeping, maintenance, and food & beverage departments.Key Responsibilities:

• Operational Leadership: Oversee the hotels daily operations to ensure superior guest service and adherence to quality and safety standards. Work closely with department heads to facilitate smooth and efficient operations across all areas.
• Strategic Planning: Assist the General Manager in developing and implementing the hotels strategic plan, operational goals, and objectives. Monitor performance against targets and make necessary adjustments to operations.
• Financial Management: Develop and manage operational budgets in collaboration with the finance department. Implement strategies to optimize financial performance and profitability while maintaining the highest service standards.
• Team Management: Lead, motivate, and develop the operations team to achieve excellence in their respective areas. Promote a culture of high performance, continuous improvement, and exceptional hospitality.
• Guest Satisfaction: Ensure guest satisfaction by maintaining high service standards, addressing and resolving guest complaints efficiently, and enhancing the overall guest experience.
• Compliance and Safety: Ensure all operations comply with legal, regulatory, and Marriotts internal policies and procedures. Foster a culture of safety and ensure all operations adhere to health and safety standards.
• Continuous Improvement: Identify opportunities for operational improvements and innovative solutions to enhance service quality, efficiency, and guest satisfaction.

JOB REQUIREMENTS

• Bachelors degree in Hospitality Management, Business Administration, or related field. Masters degree preferred.
• Minimum of 5 years of operational management experience in the hospitality industry, with a proven track record of success in a leadership role.
• A strong background in Food & Beverage operations is required, demonstrating comprehensive knowledge of F&B service standards, cost control, and guest satisfaction
• Strong leadership skills, with the ability to inspire and motivate a diverse team.
• Excellent financial acumen, with experience managing budgets and financial reporting.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, team members, and senior management.
• Strong problem-solving skills, with a proactive approach to addressing challenges and finding solutions.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.

Competitive salary, comprehensive benefits package, opportunities for professional growth and development, and a dynamic work environment committed to diversity, inclusion, and belonging.frnch1Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality. Always. by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thats synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriottis part of Marriott Internationals luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brands namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Keyskills :
Guest Service Leadership Hospitality Industry financial reporting Business Administration Hospitality Management

About Company

Marriott Hotels & Resorts is Marriott International's brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development