AFR ? Operations Team Leader

Job Description

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories. DHL Global Forwarding, Freight (DGFF) is the Groups air, ocean and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.Connecting People. Improving Lives. Currently, we are seeking forAFR ? Operations Team Leader. In this role, the successful candidate is coordinate implementation of AFR Ops/CS strategy and plans to deliver flow of goods and information across the customer?s global supply chain utilizing air transportation, maximizing profitability and optimizing utilization of business and human assets in line with business strategy and objectives, corporate guidelines and policies.Key Responsibilities? Coordinate implementation of AFR Ops/CS strategy and plans in line with business strategy and requirements, corporate guidelines and policies? Monitor day-to-day operations of the team, prioritize and assign tasks to effectively utilize team?s resources, and meet work schedules and targets to provide air freight forwarding for internal and external customers? Contribute to develop, maintain and achieve air freight productivity targets? Assist to develop and execute plans for air freight products in areas such as perishables, pharmaceutical, aviation, etc.? Seek opportunities to expand business with new clients and continuously improve in-house customer services? Develop close business relationship with existing clients and achieve a desired level of customer retention? Keep track of account performances, prepare and provide monthly reports to management? Establish and develop business relationships with customers through regular customer visits? Contribute to development of shipping tenders and ensure on-time submission on relevant documents? Promptly respond to pricing enquiries in an efficient and competitive manner, and timely and accurately update local tariff? Implement all facets of inbound and outbound documentation for all services? Contribute to processes and design systems to enhance service quality and alignment with company?s direction and long-term goals? Detect issues and opportunities, and implement improved practices for AFR Ops/CS focusing on increasing effectiveness and efficiencyIn area of AFR product:? Create or confirm transport orders, perform bookings, and optimize booking? Prepare, control, and distribute all required Import/Export documents? Identify performance issues of suppliers, and propose solutions to improve performance? Update Customs shipment information and physical status, resolve customer issues and incidentsStakeholders? Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders? Build strong, trusting relationships with DPDHL managers? Extensive contact with other specialist departments? Cooperate with and coordinate 3rd parties e.g. external service providersManagement Responsibility

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