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IT Service Supervisor - FMCG | Saudi Arabia

1.00 to 10.00 Years   Riyadh Saudi Arabia   25 Mar, 2025
Rawaj HCM
10 to 49 Jobs Openings
Job LocationRiyadh Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

We are seeking a proactive and detail-oriented IT Services Supervisor for a leading company in the food and beverage manufacturing sector, known for its commitment to innovation and operational excellence.The IT Services Supervisor plays a key role in ensuring seamless IT service delivery by managing service requests, improving workflows, and overseeing change management processes to enhance operational efficiency.Key Accountabilities

  • Ensure service requests are acknowledged and resolved within specified timeframes, leveraging technical expertise to align with business objectives.
  • Develop and optimize workflows to enhance the efficiency of incident and problem resolution.
  • Drive continuous improvement in IT service delivery by identifying opportunities to streamline processes and foster collaboration.
  • Monitor and report on operational performance, ensuring adherence to SLAs and service commitments.
  • Oversee change management processes to ensure smooth implementation of service modifications with minimal disruption. Facilitate stakeholder communication and provide necessary training and resources.

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