Waitress - IC Durrat Al Riyadh

Job Description

The only Resort in Riyadh City Characterized by the architectural grandeur, The InterContinental Durrat Al Riyadh Resort & Spa is cradled within the distinguished neighborhood of Banban, Riyadh. This unique property resides on 154,000 sqm of a lush green oasis enhanced by eco-friendly water features. Whether travelling for business or leisure, guests will enjoy from a wide array of culinary venues to an extensive range of recreational facilities including SPA, Indoor & Outdoor pools. Equipped with 162 remarkable abodes, including 121 extensive guestrooms, 31 luxurious suites and 10 stately private villas each with an outdoor swimming pool. Elegantly designed by beautifully weaving the opulence of the Arabian heritage, the resort offers guests a retreat that is a cut above the rest. Bring the warmth of Royals to your wedding day or host a successful meeting or a conference at any of our event venues; timeless and fit for any occasion. Add a touch of glamour and style to your experience as you choose between the Grand Durrat Hall, eight meeting rooms or stunning outdoor spaces, perfect for soirees, corporate meetings and exhibitions. Our dedicated team of professional and engaging event specialists will orchestrate every detail to perfection. To complete the experience, The InterContinental Durrat Al Riyadh Resort also presents gracious service and world-class dining. When youre a part of IHG, you?re more than your job title. And that?s what we love the individual talents, interests and dreams that make you who you are because we know that a team with different perspectives and skills can only make our business stronger.Supports the Food and Beverage Service team by performing support duties including mise en place of food preparation, set up of the functions , food and beverage operation equipment and assisting with the preparation of service. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group. . Responsible for the cleanliness of all equipment used in the station to serve customers. Sets-up the Station/Section/Restaurant to the required standards. Supervises and works closely with the Bus Boy to provide efficient service to the guests. Co-ordinates activities with the Captain and Bus Boy. Attends to pre-service Briefings and Staff Meetings. Learns the A la Carte Menu and Daily Specials. Performs special duties as assigned by Captain/Head Waiter. Sets-up side station and replenish condiments and sauces before meals. Ensure mise-en-place is ready before service. Reports equipment default, fused bulbs, etc. to Supervisor. Passes guest comments to Captain or Head Waiter promptly. Carries out service of food and beverage to guests courteously, efficiently and professionally. Gains knowledge of Menu and its preparation. Performs cashiering procedures and handles Micros Machine. Reports to Banquets whenever required. Answers guest queries on food and beverage knowledge. Updates Checks as and when order is taken. Interacts with Kitchen for prompt and efficient service. Interacts with guests briefly on general topics.Presents himself in a clean and professional manner to guests. Sets-up Buffet and decorates the Dining area for Theme Nights. Reports any deficiency to Supervisor immediately. Understands and follows SPPS. Attends to all ?Off and On-Job? Training Sessions. Goes through Checklist for opening and closing duties. . Provides and maintains the highest standard of guest care and service. Maintains a high standard of personal hygiene and grooming at all times. Ensures that your designated uniform is worn well pressed and in a good state of repair and to ensure that you wear a name badge at all times. Familiarises yourself with your departmental Service Performance & Product Standards and to be able to demonstrate their application consistently. Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner. Handles any guest complaints or problems promptly and to ensure that all resolved/unresolved incidents are reported to your Supervisor. Adheres at all times to all company, hotel and statutory rules, regulations and policies. Acts on your responsibilities for Health and Safety at work. Demonstrates a working knowledge of fire prevention and to follow the hotel evacuation plan on hearing the alarm. Security conscious with respect to guest, staff and hotel property/welfare and to report suspicious circumstances to your Supervisor. Maintains your departmental area in a safe, hygienic and presentable state at all times and to report any damage to furniture, fittings and equipment to your Supervisor. Cooperates and communicates with your colleagues, Supervisors and Management to ensure effective departmental teamwork and high morale. Attends any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager. Follows all procedures set up for the protection of the environment within the hotel and grounds. Carries out any other reasonable tasks requested by your Supervisor or Management. . Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook . Comply with Company Grooming Standards . Comply with Time and Attendance Policies . Actively participate in training and development programs and maximise opportunities for self development.- High School or Diploma.- Minimum one year of experience as Waiter.- Ability to work and communicate to multinational environment.- English Language is required.

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