Collaborate with the Operations Team to gather training requirements specific to each store, aiming to enhance commercial targets and customer satisfaction.
Conduct store visits and direct assessments on the shop floor to identify staff strengths and areas for development.
Finalize training needs in consultation with the L&D Manager.
Design and Develop:
Create accessible and effective training materials and programs, utilizing resources from M&S International and AFTC.
Pilot and refine training programs before wider rollout, ensuring approval from Operations Management prior to implementation.
Prepare and manage budgetary allocations for training initiatives.
Implementation:
Strategize the delivery of training programs, coordinating with the Operations Team to schedule trainers and target groups.
Support in-store coaches to ensure effective program delivery.
Post-Training Evaluation:
Compile and manage records of in-store training hours and ensure all training documentation is up-to-date.
Monitor and follow up on certification processes and records.
Corporate and Brand Representation:
Act as an ambassador for both Al-Futtaim and Marks & Spencer brands, upholding and promoting organizational values.
Develop and maintain relationships with M&S International to leverage existing training resources.
Job Context: The Training Manager must be approachable, an excellent communicator across different organizational levels, and exhibit a natural curiosity about customer and staff behaviors. Frequent travel is required to deliver training at various locations, necessitating strong self-discipline and the ability to work independently.
