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Tenant Relations Manager

5.00 to 7.00 Years   Riyadh, Saudi Arabia   18 Jan, 2022
Future Careers Middle East Freezone LLC
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryReal Estate
Functional AreaNot Mentioned

Job Description

On behalf of Saudi Arabia?s leading Real Estate & Property developers, we are seeking a Tenant Relations Manager for their Riyadh operations.Reporting to the Vice-President - Operations, you will be the primary contact for all tenants and plays a key role in ensuring that all our retail partners are highly positive in their view as mall operator. Tenants should have complete confidence that any concerns they may raise are addressed fairly and constructively so that any issues are speedily resolved.Active in supporting Mall Operations to ensure that tenants fully comply with mall regulations at all times. It should continually be made clear that these are not only essential for effective asset management but are also for the benefit of all tenants, enabling them to optimize their trading performance.

  • You will play a key role in building partnerships with tenants and gain a real understanding of their trading performance, business direction, expansion plans, etc.
  • The retail mix can thus be actively managed at each center so that it remains fresh, vibrant, and appealing to customers.
  • Responsible for establishing overall mall performance metrics which will assist the Rental Management team in ensuring maximum value is achieved in rental renewal negotiations.
  • Establish and maintain good landlord-tenant relationships.
  • Engage tenants on performance discussion and explore opportunities for expansion.
  • Conduct regular meetings with tenants to understand their needs and business direction.
  • Ensure tenant complaints are dealt with quickly and effectively in accordance with agreed targets.
  • Assist mall management in ensuring that tenants comply with lease terms and operational regulations.
  • Ensure that tenants are kept fully informed of on-site operational issues, marketing events, regulatory amendments etc.
  • Ensure that a formal mall/tenant visit schedule is established for Tenant Relations staff, and formal reports are prepared on these.
  • Periodically conduct tenant satisfaction studies, analyze the findings, and propose improvements as required.
  • Ensure that all communications are confirmed in writing and archived for easy reference.
  • Establishsystems for monitoring retail sales performance and provide regular reports as required
  • Establish systems to monitor overall mall performance with a view to identifying underlying trends and developing action plans to mitigate risks and exploit opportunities.
  • Track and analyze the performance of tenants with multiple units.
  • Identify problem tenants and feedback concerns to RM / Leasing.
  • Regularly review and improve upon operational systems and processes.

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