To own the responsibility for the End to End Processes baselining, analysis, improvement, re-engineering, modeling (documentation) of Telecom operator business processes as per TMFORUM Business Process Framework (eTOM).
Assess the existing business processes automated on different systems and identify the impacted processes and the requirements for processes improvement and redesign in full alignment with business process owners and stakeholders.
Build business process performance management framework with fit for purpose and relevant process KPIs in alignment with business and operations objectives and KPIs (cascading business and operations objectives and KPIs to process level KPIs).
To ensure all processes within the assigned scope are developed and documented in accordance with the eTOM standard and Telecom operator standards and are accessible and available for business process stakeholders via the business process management tool.
Processes scope cover functions of: infrastructure planning /design / implementation, cloud operations, network operations, cybersecurity, enterprise architecture, applications management, and BI / Analytics operations among other.
Areas of Expertise:
Established record of Telco Experience (TELECOM Business Process Architecture).
Redesign current eTOM Process.
Full understanding of OSS/BSS Processes with established in depth experience in re-engineering these processes as per eTOM standard.
Proficiency in business process modeling and governance and tools (BPM Tools).
