hireejobsgulf

Technical Support Specialist

1.00 to 10.00 Years   Riyadh, Saudi Arabia   16 Nov, 2024
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

DescriptionWe are seeking a Technical Support Specialist to join our dedicated team. You will be responsible for providing technical support to users, troubleshooting technical issues, and ensuring a seamless customer experienceResponsibilities:

  • Provide technical support to users via phone, email, and chat.
  • Diagnose and resolve software and hardware-related issues.
  • Update and document issues and solutions in the database.
  • Collaborate with technical teams to improve support systems.
  • Provide training and assistance to users on system and application usage.
  • Prepare regular reports on performance and customer satisfaction.

Keyskills :

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