| Job Location | Riyadh, Saudi Arabia |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Job Summary??Responsible for the deployment and configuration of systems/solutions at the customers? site,? and providing technical assistance and on-site training to customers.?Job Responsibilities??? Act as the first point of contact with the customer for open cases.?? Gather enough information (logs and screenshots) on reported issues and perform detailed case analysis.??? Reproduce the reported case when applicable to improve the understanding of the exact? issue.?? Rapidly respond to customers with case status, corrective actions, and time of? implementation.?? Provide the customer with known workarounds and resolutions.?? Collect sufficient reporting requirements and forward enhancement requests to the? associated Sales Account Manager.?? Escalate unsolved customer cases to associated Senior Technical Support and follow up on? the case to assure proper closure.?? Escalate non-resolved issues to the team leader for the proper action. ? Ensure proper logging of cases in the knowledge database.?? Assist in installing patches/fixes through VPN connection and update the Site Map? Document.?? Communicate with presales team and accept site structure.?? Communicate with Project Manager for project-related issues (PIP, deliverables,? acceptance, project closure).?? Conduct site inspection, create SRD and communicate it with customer and Project? Manager.?? Create final Site Map (Site Configuration Document) Handover document. ? Install and activate system/products provided by Globitel.? Implement ATP on-site after each installation.?? Provide on-site product training to customers.?? Contact the product specialist for any problem, inquiry, fix or update needed through? implementation.?? Implement major updates / fixes that require on-site involvement..?? Follow up on the implemented site until there are no pending issues.?
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
