| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Internet & E-commerce; Financial Services |
| Functional Area | Not Mentioned |
Our client is one of the regions leading and hottest FinTechs. Due to growth and expansion we are searching for a highly skilled Technical Support Engineer who will work alongside the operations team for all application support issues on both the Web UI and App Development (iOS / Android). This would be via web APIs / Plugins.You can be based anywhere within Saudi Arabia. Key Responsibilities:? Investigate potential product problems when escalated by other team members and attempt to resolve them.? Where such problems need to be escalated further, act as liaison between the engineering teams and affected parties until they have been resolved.? Extend the internal tools used by non-technical team members to understand/investigate the behaviour of the platform and product directly so that escalations can be minimised.? Be responsible for the technical processes involved when handling payment gateways / technical integration? Maintain and extend internal analytics dashboards created in Tableau.? Write internal documentation to help answer commonly asked questions.? Be jointly responsible for the maintenance and quality of codebases and infrastructure.
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