Technical Support

0.00 to 1.00 Years Riyadh, Saudi Arabia 05 Dec, 2022

Installing and configuring computer hardware operating systems.
Plan, organize, and schedule the day to day user support which encompasses all troubleshooting.
Talking users through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
Working continuously on a task until completion.
Assure that all changes in the IT department are logged, monitored and change process is in place
Follow up with change requesters and change owners
Manage the purchases of the IT department and create PR?s and PO?s and follow up with the concerned parties during the entire process
Manage contracts of the IT department by monitor contract validity terms and expiry and follow up with the concerned parties
Manage the software assets and licenses of the IT department and monitor license expiry and follow up with the concerned parties for renewals
Assure all approved software are listed with its required details and documents
Assure all IT contracts are listed with its required details and documents
Coordinate with level 2 support to assure efficient task handling in the IT department by updating the required logs
Perform other duties assigned by management
Responding within agreed time limits to call-outs.

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