| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Duties and responsibilities? Researching and identifying solutions for software as well as hardware issues.? Researching, diagnosing, troubleshooting, and identifying solutions for resolving systems issues.? Following standard procedures for proper escalation of unresolved problems to the relevant KAYES internalteams.? Following up with clients for ensuring their IT systems are functioning properly after troubleshooting.? Communicate with external parties to provide support in operational matters.? Benchmarking new developments and best-practice in the ERP market.? Determine the spare parts required for equipment maintenance.? Expecting annual spare parts consumption and list preparations.? Participating in pre-sales activities including, but not limited to, conducting Proof of Concepts (PoC), BuildingBoQ?s, supporting security designs, writing proposals, delivering product-specific presentations and training?etc.? Respond to customer requests for proposals, and develop designs and bills of materials for cost-effectivesolutions.? Engage with customers as a trusted advisor, listening and understanding their challenges and requirement -both technical and business, and clearly articulate and communicate to the sales team, and document them.
Keyskills :
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