Technical Account Manager - Expertise Connect

Job Description

IntroductionAt IBM, work is more than a job its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible. Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems? If so, lets talk.Your Role and ResponsibilitiesExpert Labs is seeking an experienced Technical Account Manager (TAM) to join our Expertise Connect subscription team. The Technical Account Manager (TAM) is responsible for ensuring clients receive a higher level of service and added value when using their licensing software from IBM. The TAM has a close working relationship with the clients team and plays an integral role in helping determine the overall life cycle of their IBM software implementation. Who you are:· Takes ownership of Expertise Connect delivery, act as Single Point of Contact (SPOC)· Provide proactive assistance to help clients sustain and optimize their IBM Software infrastructure· Coordinates delivery of proactive support, skill sharing activities and problem management.· Assist Client with development, implementation, operations, risk avoidance and mitigation strategies and plans· Provides clients with the highest level of remote and/or on-site technical direction for specific supported products, including initiatives such as diagnostic coaching, defect and non-defect problem resolution assistance· Provides direct support or assistance with technical queries from clients and field personnel· Facilitate Client skills development related to the Software Products through mentoring Client personnel during activities in the performance of this service.Required Technical and Professional Expertise· 5-8+ years Industry experience· Good level knowledge on at least one IBM Software product (IBM Cloud, Data & AI, Integration or AI Application)· 5+ years of experience in a customer facing positions, prior TAM type roles is advantageous· 5+ years outstanding customer relationship management experience· Collaboration skillsPreferred Technical and Professional Experience· PMP Certified· Masters DegreeRequired Education· Bachelors degree in any Engineering discipline with Computers / Software programming as subject for minimum of 1 year (2 semesters)There are multiple positions available. Our team supports IBM Customers in Middle East and Africa and some roles may require rotating shift work or regularly working hours that align with client core business hours around the globe. Eligibility for these roles will be discussed during the interview process.Fluency in English is required, additional qualifications supporting other languages spoken to support global customer base would be an asset.Required Technical and Professional Expertise· Bachelors degree in any Engineering discipline with Computers / Software programming as subject for minimum of 1 year (2 semesters)· 5-8+ years Industry experience· Good level knowledge on at least one IBM Software product (IBM Cloud, Data & AI, Integration or AI Application)· 5+ years of experience in a customer facing positions, prior TAM type roles is advantageous· 5+ years outstanding customer relationship management experience· Collaboration skillsPreferred Technical and Professional Expertise· PMP Certified· Masters Degree

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