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Technical Account Manager

1.00 to 10.00 Years   Riyadh, Saudi Arabia   24 Aug, 2022
Bayt.com
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

Do you want to make an impact and help transform people?s lives?At Bayt.Com, we are committed to empowering people to lead better lives by providing them with the tools and information to build their lifestyle of choice. We are passionate about our services and seek to deliver the best experience for our customers. Not only are we devoted to our work and customers but most meaningfully to each other?s success.Learn more about Bayt.Com Careers, how we remain one of the Greatest Places To Work in the Middle East, and how you can become part of our story!JOB SUMMARYTechnical Account Managers (TAM) are primarily responsible for implementing Talentera (Bayt.com?s Applicant Tracking Solution) for new clients. They deliver solutions based on the agreed-upon scope of work by providing top-notch technical services.TAMs are also expected to support any post-implementation issues and to address technical queries from clients.During the pre-sales stage, TAMs participate in providing technical responses to the sales team by analyzing the RFP system requirements, answering technical questions and providing supporting documentation.WHAT YOULL DO

  • Act as a technical liaison between the company and the client
  • Analyze tender/RFP requirements for the systems clients are looking to implement
  • Answer any technical, functional and security questions posed by the client
  • Build long-term relationships with existing clients and identify new opportunities
  • Analyze customers? needs and suggest upgrades/additional features to meet their requirements
  • Lead all technical projects and solution implementation programs
  • Gather requirements, implement and deliver solutions with the best practices
  • Take ownership of critical incidents, coordinate with internal/external stakeholders, and establish effective communication between different parties for post-incident reviews
  • Work with field Relationship Managers on post-sale strategies and to decide future product upgrades
  • Develop and conduct relevant and regular technical training for all Talentera?s clients
  • Maintain an active and regular dialogue with the team to ensure the team?s objectives and the processes are being met
  • Attend customer meetings regularly with the sales force and core team in order to outperform budget and improve processes
  • Assist in preparing materials that clearly outline the processes and systems for the career portal. The documentation will include what may be utilized for sales, sales training, and marketing
  • Invest time in studying and thinking about continuous improvement strategies
  • Continually assess progress and adequacy on all processes and procedures and suggest alternatives that may serve the products and company vision better
  • Set up, administrate and configure Talentera?s solutions per client?s inputs
  • Lead workgroups, forums, and an environment for innovation and ensure the project management thereof
  • Ability to multi-task considering the job involves working on several assignments in parallel

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