Tech Support Specialist

1.00 to 10.00 Years Riyadh, Saudi Arabia 09 Aug, 2023

Job Location	Riyadh, Saudi Arabia
Education	Not Mentioned
Salary	Not Mentioned
Industry	Business Consultancy Services; Human Resources Outsourcing; Technical Maintenance & Repair
Functional Area	Not Mentioned

Receiving and reviewing employees? requests and tickets, then advising and providing solutions related to software, hardware, or network systems over the phone, email, and in person in a timely manner and in accordance with policies and procedures

Forwarding issues that require specialized involvement to the concerned functions within the IT department as per set policies and procedures and follow up to ensure adequate and timely resolution

Diagnosing problems and defining causes, providing support on software and hardware-related problems, performing necessary troubleshooting, and taking necessary measures to prevent their reoccurrence in the future

Conducting periodic preventive and corrective maintenance to computers, printers, scanners, and other devices as per set schedules, policies, and procedures

Installing and upgrading basic computer software and hardware on employees? computers, ensuring they are periodically updated, as well as providing required technical assistance.

Configuring employees? workstations, as well as integrating them with the existing servers, and ensuring proper network connectivity in different sites

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