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Tech Support Specialist

1.00 to 10.00 Years   Riyadh, Saudi Arabia   09 Aug, 2023
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryBusiness Consultancy Services; Human Resources Outsourcing; Technical Maintenance & Repair
Functional AreaNot Mentioned

Job Description

  • Receiving and reviewing employees? requests and tickets, then advising and providing solutions related to software, hardware, or network systems over the phone, email, and in person in a timely manner and in accordance with policies and procedures
  • Forwarding issues that require specialized involvement to the concerned functions within the IT department as per set policies and procedures and follow up to ensure adequate and timely resolution
  • Diagnosing problems and defining causes, providing support on software and hardware-related problems, performing necessary troubleshooting, and taking necessary measures to prevent their reoccurrence in the future
  • Conducting periodic preventive and corrective maintenance to computers, printers, scanners, and other devices as per set schedules, policies, and procedures
  • Installing and upgrading basic computer software and hardware on employees? computers, ensuring they are periodically updated, as well as providing required technical assistance.
  • Configuring employees? workstations, as well as integrating them with the existing servers, and ensuring proper network connectivity in different sites
  • Performing other duties related to the job assigned by the direct supervisor

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