Store Manager

Job Description

Description:SALESÿDelivers the respective sales plan for the store by identifying opportunities to drive sales performance across key departments

• Lead a selling culture within the team and maximize sales in store and through all digital channels
• Identify and anticipate opportunities to drive sales performance and availability through regular review and analysis of MI and embed this behavior in the team
• Lead the business selling strategy and inspire your team to deliver store and regional events
• Build strong relationships, networking both internally and externally, to drive sales performance, maximize footfall, share best practice and provide influencing business feedback
• Lead the store team to ensure right first-time implementation of all retail activity and deliver excellent visual standards of presentation
• Lead a selling culture within the team and maximize sales in store and through all digital channels
• Identify and anticipate opportunities to drive sales performance and availability through regular review and analysis of MI and embed this behavior in the team
• Lead the business selling strategy and inspire your team to deliver store andÿregional events
• Build strong relationships, networking both internally and externally, to drive sales performance, maximize footfall, share best practice and provide influencing business feedback
• Lead the store team to ensure right first-time implementation of all retail activity and deliver excellent visual standards of presentation

ÿMaximizes stock accuracy & On-shelf Availability through the effective management of stockÿ

• Drives accuracy & availability process to deliver business availability targets.
• Manages an effective food fill and top up process through the delivery of cost improvement programs and productivity targets.
• Probes daily diagnostic and takes action to deliver stock to the required standard every day.
• Manages on shelf availability and checks store stock reports for accuracy and sign off on a daily basis.

ÿEnsures accurate and timely implementation of corporate layout, phase change and eventsÿ

• Reviews and implements plans at department level accurately reflecting the floor plan and recommendations from the planning team.
• Coaches advisors to deliver and maintain sale floor plans.
• Provides feedback to visual merch. manager of any issues with the plans and ensures store feedback is provided as part of the floor plan sign off process.
• Manages space and equipment accuracy within the store.
• Delivers d‚cor to policy and liaises with the relevant teams to ensure correct implementation.

ÿSERVICEÿProvides feedback to individuals that recognises great service and drives improvementÿ

• Uses relevant service measures to identify and implement actions for improvement. Feeds back to the team and individuals on key risk areas.
• Samples and measures service in store using Tell M&S results, Customer recommendations and uses feedback to improve the service offer delivered by the team.
• Recognizes individuals who deliver excellent service by giving feedback and utilizing Exceptional Efforts and Champion Awards and nominations to reward those who provide excellent customer service.
• Coaches team to ensure they actively demonstrate and role model Service ? ?Doing the right thing? and the 4 key service behaviors.

ÿManages the delivery of the Customer Service Experienceÿÿÿ

• Ensures a memorable shopping experience (MEMS) by engaging with and making a personal connection with the customer.
• Delivers great service for our customers and role models Service -Doing the Right Thing and our 4 key service behaviors at all times - Being Positive, Being Determined, Taking Ownership & Responsibility and Being Respectful.
• Ensures service standards are driven throughout the day by conducting Ready To Trade checks, customer walkthrough and Observations.
• Ensures right people in the right place and reacts on a daily basis to meet the needs of our customers
• Effectively manages and resources all service points e.g. till point, etc.
• Engages with team to ensure their understanding and delivery of the Customer Service Experience
• Resolves customer complaints in a timely manner.
• Demonstrates an awareness of the competition?s service proposition and makes comparisons to the service offered across the store.
• Ensures individual and teams personal appearance meet the M&S standard including the wearing of the correct uniform and name badge.

Keyskills :