Store Manager

Job Description

A leading regional brand in home and kitchen improvement solutions is looking for Store Managers to join their team in Riyadh.JOB DESCRIPTION

• Responsible for managing the P&L and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel and adherence to company norms.
• Customer Focus. Effective resource planning for customer service Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills Implement a high standard of customer focus within the store
• Regularly assesses customer service standards within store
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
• Ensure customer needs are met and complaints/queries are resolved in a timely manner
• Assess mystery shopping feedback and prepare action plan for improvement
• Sales and Commercial Profit. Achieve the revenue targets for the store
• Achieve target productivity metric (sales per person per day, staff per sqft) for the store
• Actively seeks ways to achieve or exceed shop sales targets
• Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations Interpret & act on operational profit & sales reports generated through finance & focus on improving under-performing areas
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and to communicate to staff SOP and Store Standards
• Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store
• Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
• Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store)
• Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities
• Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
• Oversee cash transaction entry and management (petty cash, pos cash elements, change floats)
• Regularly audit own store administration and resolve any issues
• Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
• Monitor and handle customer complaints and take corrective action in line with Company policy
• Maintain high standards of visual appearance throughout the store including all non-retail areas
• Maintain window and in-store displays to a high standard in line with merchandising guidelines
• Prepare and review store reports on sales, commercial profit and stock ageing
• Execute price revisions within the store
• Maintain a high level of store health and security for company assets, cash, stock and customer property Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters
• People Management. Ensure store expectations and priorities are communicated to staff Review and provide regular feedback on staffs performance against expectations?

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