Stakeholder Care Representative

5.00 to 10.00 Years Riyadh, Saudi Arabia 01 Aug, 2019

Job Location	Riyadh, Saudi Arabia
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Other Business Support Services
Functional Area	Not Mentioned

Welcomes all walked in customers, discusses the raised enquiries and complaints,documents the same for further action.
Professionally handles inbound and outbound (if required) calls in a timely manner.
Identifies the caller?s needs, clarifyinginformation, proactivelyengaging with the caller.
Follows call scripts and understands the reason for the respective person calling?the Center.
Records information being provided by the person calling, quickly and accurately into theappropriate fields for further action and processing.
Discusses calls that require further investigation and review with the Manager ?Enquiries & Complaints Centerfor their consideration.
Provides recommendations regarding revisions to call FAQs.
Keeps records of all conversations in the call centers database in a comprehensible wayand makes comprehensive notes regarding caller histories where required.
Uses an effective approach to handle special telephone tasks.
Supports surveys.
Captures survey responses and records accurately into systems/databases Prepares and submits to direct line manager.
Performs any other duties/ tasks that might be assigned by his direct line manager.?

Keyskills :
ComplianceCustomer ServiceCustomer Care

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