Soft Services Manager

Job Description

Soft Services Manager page is loadedSoft Services ManagerSoft Services ManagerlocationsRiyadh, SAU time typeFull time posted onOffre publiée aujourdhui job requisition idREQ220613Facilities Management* Ensure client satisfaction with clients at all levels in the organization; demonstrate leadership, responsiveness and creativity.* Ownership of KPIs & metrics manage performance and governance process for daily management operations. Including development and administration of data gathering, vendor audit performance tracking, establishing action plans and immediate execution, present into monthly Governance results and strategy for flawless vendor execution.* Soft Services are provided by managing contractors and suppliers per scope of work.* Ensure recurrent services vendor execute per contracts.* Supervisory role involves contract performance management, peoples management, decision-making, root cause analysis, inspections and audit readiness, communication, management of planning/scheduling and assignment, drive overall improvement of productivity.* Meet with all standard operating procedures, codes and regulations.* Ensure areas and processes are in optimum conditions for audit readiness and compliance.* Execute daily building inspections, and monthly job-walks with vendors to ensure contracted scope is met.* Must be available 24/7 to respond to building emergencies or to respond to work being performed by contractors after hours.* Perform additional job duties as requested.People Management* Ensure Safety First is executed at workplace and culture.* Develop a culture of continuous improvement. Lead investigations.* Provide coaching, leadership, guidance to employees.* Work together, lead by example, be a team player and collaborate with facilities managers, supervisors, and co-workers. Meet with all HR Employee Performance management steps including performance review and change management.Value and Innovation* Oversee the development and management of cost expense for all labor, supplies and contracted services to meet or exceed budgeted targets.* Work in cooperation with Finance and the field to ensure that financial transactions are processed in an orderly and timely fashion-goal to ensure invoice amounts are correct and paid on time.* Deliver via implementing procurement plan and improved efficiency.* Work closely with the client to develop and implement innovative programs, processes and producers that reduce short and long team operating cost efficiencies and increased productivitySkills* Expert knowledge in all aspects of soft services and vendor management.* Business acumen including financial planning and analysis must be able to manage within budget and time constraints.Competencies* Works well with others and can build key relationships with cross-functional teams.* Excellent communication skills, both written and verbal, as well as interpersonal skills.* Time-management skills and the ability to work under pressure to ensure the efficient running of an event.* Able to see things from the clients standpoint, listen and observe to anticipate clients needs.* Good understanding and working knowledge of office software.Experience* 5 to 7 years of experience in all aspects of soft services and vendor management in 5star hotels or commercial buildings.Qualifications* Qualification/certification in hospitality or relevant discipline.* Business level English and Arabic.* Presentation skills, team management skills and project management skills. #Ll-SH3JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at AccomodationRequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

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