Receive and confirm receipt of Appliance owner appliances requests.
Makes initial contact with Appliance owner and/or Customer Service Technicians to schedule inspection appointments at site or verbal demonstration to help customer appliances issue.
Evaluate Appliance owner repair issues to determine if they are warrantable items.
Communicates effectively to Appliance owner if repair issue is deemed not warrantable.
Process written or electronic work orders and/or verbal instructions from supervisor for Appliance owner repairs.
Schedule and manage subcontractors to make designated warranty repairs.
Certifies warranty work is completed within contractor obligations.
Follow up with Appliance owner to ensure concerns are addressed in a timely and professional manner.
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.
Develops and maintains good rapport with subcontractors and Appliance owner.
Execute policies to ensure compliance with quality standards.
Managing in-person, telephone, and electronic customer inquiries
Completing follow through to assure that customer requests are properly resolved.
Providing administrative support to the after-sales service department
