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Service Desk Support

2.00 to 6.00 Years   Riyadh, Saudi Arabia   24 Mar, 2023
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

?˙Capable to monitor framework for Network and IT Infrastructure such as servers, databases and applications.?˙Systematically observing services and service components, including 24/7 monitoring of service quality from consumer perspective.?˙Being responsible for fostering a continuous improvement culture, identifying process performance improvement opportunities.?˙Able to identify any need for preventive or remedial maintenance such as fine-tuning and capacity planning.?˙Should have a basic knowledge in Excel and Microsoft office.?˙Provide˙regular˙reports˙on˙the˙performance˙and˙availability˙of˙infrastructure˙resources˙to˙management˙and˙other˙stake holders?˙Experience in BMC, Omnibus monitoring console to monitor application and infrastructure alerts.?˙Collaborate˙with˙other˙teams˙to˙ensure˙that˙infrastructure˙components˙are˙functioning˙seamlessly˙with˙other˙systems˙and˙service.?˙Capable to provide correct information to incident manager during high priority incidents.?˙Should have basic knowledge in windows servers to perform L1 activities.

  • Escalate˙complex˙issues˙to˙the˙relevant˙teams˙and˙follow˙up˙to˙ensure˙that˙incidents˙are
  • within˙the˙defined˙SLAs.

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