| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Unspecified |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Primary point of contact for monitoring and driving the end to end resolution of Service Requests, Incidents and Escalations.Lead staff to document existing and new procedures that standardise and streamline support deliveryCreate and implement an IT Support knowledge baseOversee and help to execute IT purchasing, asset management Create new standards for IT purchases and other equipment resulting in cost reductions and workflow efficienciesProfileExperience with Service Desk-support in a customer-focused operation 3+ years managing/Supervising a front Line Service Desk Bachelor's degree in computer science or related fieldHelp Desk Manager Certification, Microsoft certification or other industry related certifications preferred.Job OfferCompetitive Package and excellent bonus structure
Keyskills :
itil sla support servicecall center inbound call helpdesk
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