| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Service Desk AnalystJob ID21005997 New Delhi, India In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity?not just answers?in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you?ll contribute to a supportive and collaborative work environment that empowers you to excel. Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally?and encourage our people to do the same. At Kroll, your work will help deliver clarity to our clients? most complex governance, risk, and transparency challenges. Apply now to join One team, One Kroll.Responsibilities: * Provide first level technical assistance via phone and electronically for all IT related issues and request * Identify potential issues, troubleshoot application related issues, and appropriately escalate * Support and troubleshoot end users with their use of all Internal applications * Identify and escalate situations requiring urgent attention * Escalate recurring problems to the Service Desk supervisor * Follow up with end users to provide status updates as per Service Level guidelines * Support the company?s content management and file sharing application * Coordinate and work with other technology support group and act as single point of contact for end user * Initiate and complete onboarding and offboarding activities for all new hires and exits * Provide training on functionalities and capabilities of the File sharing and other internal application * Log all incidents and requests in the ITSM tool * Identify new issues and contribute to Knowledge Base development stay current with system information, changes, and updates * Adhere to the documented policies and proceduresRequirements: * 2-3 years of experience with Active Directory, basic networking and Exchange and other Microsoft O365 applications. * Experience with using and support Files sharing applications * Excellent communication skills * Strong customer service skills * Experience working in Service Desk environment with exposure to IT incident management software * Basic knowledge of User and Security groups in Active Directory management * An ITIL qualification is preferable but not essential * Engineering, Bachelor?s Degree preferred * Any professional technical certification will be an added advantageIn order to be considered for a position at Kroll you must formally apply via careers.kroll.comKroll is committed to equal opportunity and diversity, and recruits people based on merit.#LI-JC1 #
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