| Job Location | Riyadh, Saudi Arabia |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Automotive Dealership & Distributor |
| Functional Area | Not Mentioned |
Ensure customer awareness of all products and services available.˙? Sell additional products, services and repair work as appropriate to customer needs and in accordance with˙individual and/or team targets.˙? Understand features and benefits of products and services and promote these accordingly.˙? Undertake prospecting to generate additional business.˙? Accurately maintain departmental systems including (but not limited to) customer records, job documentation,˙alternative transport and customer follow-up systems.˙? Carry out relevant preparation for the customers visit (eg. pre-calls; print job cards; field campaigns, DISS˙reports, TPIs (Technical Product Information) etc.) in line with service core process, updating documentation˙accordingly.˙? Offer extra services to every customer, including a vehicle health check (VHC), bringing their attention to any˙relevant current service offers, linking to relevant benefits such as safety.˙? Visually inspect customer vehicles and loan cars, documenting any damage where relevant.˙? Provide customer estimates calculating accurate charges for all parts, labour and service repairs.˙? Promptly prepare and explain invoices following completion of work, ensuring charges/details are accurate.˙? Verify and obtain copies of documentation where relevant, such as customers driving licence or insurance˙documents when issuing loan cars.˙? Gain prior authorisation from the customer for completion of work, including signatures as required.˙? Receive and process payments promptly and in accordance with company procedures.˙? Document all warranty work as per the manufacturers requirements and company policy.˙? Meet all deadlines as set by your line manager, the company or the manufacturer.
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