Senior Waitress

Job Description

ROLE SUMMARY: Senior Waitress is a section in charge in the Store and provides a delightful, attentive and prompt service experience to all guests in the Store, in order to maximize guest satisfaction and Store profitability in an atmosphere of teamwork and high employee morale.SCOPE:The duties and responsibilities of a Senior Waitress include welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen, and in addition, memorizing the menu, and offering recommendations to upsell appetizers, desserts, or drinks.Must be thoroughly familiar with Brand Standards and ensure they are followed in all spheres.SPECIFIC DUTIES & RESPONSIBILITIES:

1. Commercial

• Monitors / supervises service staff in given section and if needed to the other sections of the Store
• Assists in taking guests? food and beverage orders, utilizing suggestive selling techniques.
• Provides excellent guest service by Anticipating guest?s needs and acting on these needs promptly, effectively, and with confidence.
• Ensures the Guest?s order is served within required time frames as per S.O.S
• Ensure all guests receive positive and professional service to the highest standards to exceed the guest?s expectations.
• Leading and promoting the products of the restaurant internally
• Developing a commercial behavior to improve the indicators of the performance of the point of sale
• Developing a commercial behavior to be a source of suggestions for guests

2. Techniques

• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend the best combinations and up sell alternatives.
• Assisting or training waiters, upselling
• Identifies and takes all opportunities to enhance the quality of service (up-selling, guest recognition, menu knowledge etc.)
• Prepares and set tables according to Brand Standards, SOPs, Store Requirements and as per guest requirements
• Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.

3. Functional

• Sets up tables and preparation station prior to service and at the end of the shift.
• Check cleanliness and condition of assigned tables and service areas; rectify any deficiencies.
• Demonstrate and maintains complete knowledge of table/seat/station numbers, store operation timings, proper table set-up and dress code of the restaurant.
• Reports guest complaints or problems to supervisors if no immediate solution can be found and assures follow up with guests.
• Anticipates guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
• Accurately takes and processes orders with required follow up with Kitchen
• Carry out additional tasks as instructed by the immediate reporting manager

4. Financial

• Presenting the bill to the guest and proceeding to his / her checkout according to the procedures
• Respect and always follow all the administrative and cash handling procedures of the Store

5. Team Player & Personal Presentation

• Conducts communication with guests and colleagues in a polite, professional and friendly manner.
• Welcoming and training/supporting the new co-workers in the Store
• Practice high standards of personal presentation in accordance with Brand Grooming & personal presentation standards.

6. General/Miscellaneous

• To promote and ensure good inter-departmental relations.
• To always display a pleasant manner and positive attitude and to promote a good company image to guests and colleagues.
• To always demonstrate pride in the workplace and personal appearance.
• To always adhere to Company rules and regulations.
• To accept flexible work schedule necessary for uninterrupted service
• To Maintain own working area and materials clean, tidy, and in good shape
• Continuously seeks to enhance the knowledge of own job function
• To participate in any Training/Development programs of the Company.

7. Health & Food Safety

• Ensures adherence to all local legislation e.g. Food Safety, HACCP etc.
• Attends all mandatory training on food safety
• Reports all potential and real hazards immediately
• Works in a safe manner that does not harm or injure self or others
• Anticipates possible and probable hazards and conditions to avoid mishaps
• Responsible for controlling food wastage.
• Follows proper safety, hygiene, and sanitation practices

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