hireejobsgulf
Register for Job

Senior Technical Support Engineer

2.00 to 5.00 Years   Riyadh, Saudi Arabia   09 Nov, 2021
Globitel
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

Job summary Attend to support cases reported by customer, and to assist Technical Support members is solving advanced cases. Hold product implementation and training.?Job Responsibilities

  • ?Communicate with presales department, and accept site structure.
  • ?Lead, communicate and manage on site engineers. Communicate with PM for project related issues (PIP, deliverables, acceptance, project closure)
  • ?Conduct meetings site inspection, create SRD, and communicate it with customer and PM.
  • ?Create final Site Map (Site Configuration Document) Handover document.
  • ?Install and activate Globitel Customer Care Products inside and outside Jordan.
  • ?Implement ATP on site after each installation.
  • ?Provide on-site product training to customers.
  • ?Contact the product specialist for any problem, inquiry, fix or update needed on each implementation.
  • ?Implement major Updates / Fixes that require on-site involvement.
  • ?Follow up on the implementation site until all issues are resolved.
  • ?Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • ?Responsible for product installation and configuration testing to assure better implementation and product knowledge
  • Responsible for creating installation procedure per product
  • Technical reference to support team when it comes to product installations, troubleshooting and features
  • ?Responsible for conducting internal product trainings
  • Follow up with development when developing product updates and fixed
  • ?Responsible of implementing major updates and fixes via VPN or by coordinating with an Implementation team member
  • ?Responsible for approving every site map document submitted by implementation
  • ?Prepare product OMC check list
  • ?Prepare products training plan and material
  • ?Participate in the design phase and technical meeting when developing a new product
  • ?Conduct internal product technical training
  • Maintain Globitel Testing Lab

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved