| Job Location | Riyadh, Saudi Arabia |
| Education | Bachelor's degree / higher diplomaEducationB.Sc. in any discipline and an advanced degree is a plus. |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
* Handle the day-to-day interactions related to issues received via different channels either calls or mails or automatically created by the system in a professional way considering resolution.*Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems according to the SLA* Develop and maintain automation scripts, tools and processes to streamline system deployment, monitoring tasks and eliminate toil/reduce operational overhead* Should have good debugging and problem-solving skills.* Ability to learn and develop.* Collaborate with cross-functional teams, including system development, engineering, to communicate customer feedback and improvements.* Monitor the system and ensure it is running smooth without any issues and no performance KPIs violations.* Share all operation related reports.* Ensure all day to day data are loaded successfully with Quality measures* Ensure all system backups are taken successfully* Participate in training sessions and knowledge-sharing activities to enhance technical skills and stay informed about system roadmap.
Keyskills :
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