| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Telecommunications |
| Functional Area | Not Mentioned |
In this role, youll work alongside internal stakeholders and our partners to create a customer experience model. Your extensive experience will be instrumental in implementing a governance framework that supports both partner and the companys requirements. Youll play a key role in developing, producing, and presenting network performance reports, providing valuable insights into all contracted services.Client DetailsMy client is a pioneering company at the forefront of global connectivity solutions. Their innovative technologies are reshaping the way we connect and communicate, transcending geographic boundaries. With a vision for a more connected world, they are dedicated to providing reliable, high-speed internet access to even the most remote and underserved areas, bridging the digital divide. Their commitment to sustainability is reflected in their efforts to create a more sustainable and accessible future through satellite technology.DescriptionExhibit dedicated commitment to managing a crucial regional and strategic partner, characterized by high revenue, complexity, and a global presence.Apply data analysis expertise to assist in the interpretation and creation of internal metric reports for Senior Leadership.Possess extensive reporting proficiency across various platforms, such as PowerBi and Grafana, which can be leveraged both internally and externally in response to specific partner needs.Provide leadership and guidance to virtual account teams aimed at enhancing the overall customer experience.Be ready to step in and cover for Service Management Leadership when necessary.Additionally, collaborate closely with internal stakeholders and partners to develop a customer experience model.ProfilePossess over 5 years of professional experience in the Satellite and Telecommunications industry.Proven track record of successfully establishing and cultivating customer relationship experiences and governance frameworks.Extensive background in Satellite Communications and Telecommunications.Proficiency in data analysis and experience with analytical tools like PowerBi and Grafana.Job OfferOpportunity to work with one of the biggest player in the industryWork with one of the most innovative company in the market
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